Topic outline

  • Support

    Our method? First we talk. We want to learn more about you, your goals, and your abilities. We discuss your personal or organizational needs with you. Then we offer the following solutions:

    Help Desk Support

    We find most of our clients prefer good old fashioned email.  You write to our support desk and ask a question and we answer back!.  There are three of us checking the support email, so that you usually don't have to wait very long for an answer.  We're teachers and we know how frustrating it can be to wait for an answer.  You'll also find that if we don't know the answer - we'll say so and keep you posted as we research it for you.

    Mentoring Administrators

    Sometimes Moodle administrators just want someone to support them or their organization. Sometimes you want us to be in the background and sometimes you want us to be online and visible. We develop areas within your site or ours for your teachers and students to ask questions and get answers. Our job is to train you to answer their questions. We gradually withdraw the safety net so that you aren't reliant on us unless you want to be.

    Technical Support

    We offer different types of support depending on your needs. Some organizations want Moodle hosted on their own server and just want us to look after it for them. Other organizations want us to host Moodle on our server. We work with you to ensure that your system is operating the way that you want. We fit within your structure! We have three different technical administrators and while they work primarily in open source products, some of our team also with with proprietary software. If we're not comfortable working with your arrangement, we'll tell you and hopefully refer you to someone who is able to assist.

    If you agree with what we've said and you need help and support, please contact us at knowoffice@knowplace.ca or phone us at 1.604.685.5100